Customer Service Training
The Customer Service Training offered by Birdforce Management Consultants (Pvt) Ltd offers a comprehensive workshop aimed at enhancing participants’ customer service skills. The workshop covers several key objectives, including understanding the difference between good and excellent customer service, fostering a positive attitude, honing the use of positive language, improving workplace communication, engaging in empathetic listening, effectively identifying customer needs through questioning, handling angry or upset customers, and taking ownership of customer interactions. At the conclusion of the custom training, participants will have a personal plan of action for implementing their new skills back at work.
Supervisory Management Skills
The Supervisory Management Skills workshop, scheduled for October 10 and 11, 2024, at MTB, Msasa, Harare, offers participants an opportunity to enhance their leadership capabilities. The workshop covers various topics essential for effective supervision and leadership, such as Essential Supervisory Leadership Skills, Transformative Leadership for Supervisors, Harnessing the Influential Power of a Leader’s Character, Effective Supervision encompassing Planning, Organizing, Staffing, Leading, and Controlling, Motivation and Disciplinary Techniques, Time Management Strategies, Critical Thinking for Supervisors, Performance Management of Employees and Teams, Delegation Skills, and Effective Business Communication.
Executive Assistants & Secretaries Summer School
The event will focus on various topics including “Stepping up into leadership – An Executive Assistant as a leader,” the Role of the Executive Personal Assistant, Maintaining Your Focus, Working with Senior Management Work Styles and Productivity, Communicating Confidently & Effectively with Managers, Representing Your Manager, Organizing Meetings and Setting Out an Agenda, Professional Etiquette & Grooming, Interpersonal Communication with Colleagues, Setting Boundaries – Calm, Confident & Assertive Communication, and Networking Skills.
Registration Fee: $520.00 per Delegate (Including 3 nights accommodation – Sharing) or $600.00 per Delegate (Including 3 nights accommodation – Not Sharing)