Customer Service Training
$100.00
The Customer Service Training offered by Birdforce Management Consultants (Pvt) Ltd offers a comprehensive workshop aimed at enhancing participants’ customer service skills. The workshop covers several key objectives, including understanding the difference between good and excellent customer service, fostering a positive attitude, honing the use of positive language, improving workplace communication, engaging in empathetic listening, effectively identifying customer needs through questioning, handling angry or upset customers, and taking ownership of customer interactions. At the conclusion of the custom training, participants will have a personal plan of action for implementing their new skills back at work.
At the conclusion of the workshop participants will:
• Know difference between good and excellent customer service
• Be champions for positive attitude
All stars in their ability to use positive language
• Have identified ways to improve communication in their workplace
Engage in empathetic listening
Accurately identify customer needs by effectively questioning Know techniques for dealing with angry or upset customers Define what it means to take ownership
• Have a personal plan of action for implementing their new skills back at work.
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